Archives for April 2018

April 30, 2018 - No Comments!

Side Project Marketing Will Change Your Game

When it comes to getting customers’ attention, you’re up against a lot of competition.

Whether scrolling through social media or surfing the web, potential customers are inundated with marketing messages—so much so that many find ads off-putting. 😤

Which begs the question…

As a marketer, how do you stand out?

The answer isn’t yell louder. 🗣️📣

Instead, it’s to do something unexpected. Something so logical that you don’t know how you never considered it before.

Start a side project.

We know, we know. This idea goes against the “focus on one thing and do it well” rule.

But rules were made to be broken.

Okay, well, this rule was made to be broken.

The concept of bringing customers to your main business through the creation of side projects (aka, “side project marketing”) has a proven track record of success. 📈 🙌

Just ask the people over at Crew.co. This start-up was on the brink of shutting its virtual doors and boarding up the digital windows when a side project, unsplash.com, gave them a new lease on life.

By simply putting the professional pictures they had taken but hadn’t used online and licensing them for free use, they managed to attract loads of traffic — 11 million visitors a month. 😲 This amounted to enough to keep the doors open.

The side project game is so useful, in fact, that we’ve jumped on board, too.

To date, we’ve built two deciders tools that help users plan out the implementation of referral programs that will mirror some of the best we’ve seen, from Dropbox and Harry’s.

 

 

 

 

We made both of them to kinda explode by getting hunted on Product Hunt, with 1636 & 910 upvotes respectively.

If you're interested in riding the Product Hunt wave for your side project, we have a comprehensive guide on how to do so.

And how do you make side project marketing work for your business?”

Here are our quick tips.

Don’t: Be Overly Complex

When it comes to your side project, you want something that solves a problem. Your goal is to catch the attention and provide a benefit to potential customers.

But don’t create something so different and so complex that managing your side project becomes your full-time job.

Hubspot showed us how side project marketing is done when they did what they do best — assessing the quality of marketing — via a website grader. 💯

Their tool allows users to determine the current efficiency of their websites. The site also explains to users how their marketing could be improved — another service that Hubspot provides. 🤝

Not only did this free website grader earn Hubspot some goodwill with potential clients, it also landed the company some accolades. Most specifically, the side project was a finalist for an ad:tech award and took home a Webby from The International Academy of Digital Arts and Sciences (IADAS).

Do: Use Inexpensive Tools

Not only is side project marketing effective, it’s also can be pretty easy to implement...with the right tools.

There are tons of tools 🔨 you can use to transform the task of building your side project from exhausting to effortless.

Not only can brand new start-ups build websites to house their side projects quickly with options like Yola, Wix, and Squarespace, they can also use low- or no-cost buzz-building options like Reddit, Tumblr, Facebook and other free tools to launch their side projects.

Not only does using these tools make the process of setting up your side project easier, it also makes it less expensive — which means you’re not losing much if it ends up being a flop.

Crew.co exemplified this lesson, using Tumblr to initially launch their Unsplash project.

Tumblr was free.

It was easy.

And it was accessible.

Everything Crew.co needed to taste sweet, sweet side marketing project success. And it was success they saw, quickly at that, with a huge spike in traffic at crew.co thanks to this Unsplash launch.  

Do: Partner Up

One mistake we see companies make when launching their side projects (and why those side projects crash and burn) is because they tried to do it alone.

When Veed.me wanted to launch their side project, coverra site offering free videos for use as cover images—they secured a partner.

In Veed.me’s case, they turned to codersclan to help make the side project of their dream a digital reality.

Together, these two birthed the legitimately beautiful 🌇 — and useful. ⚙️.

And this side project wasn’t just aesthetically stunning — it was also profitable. Coverr quickly reached 100,000 unique visitors and, even more beneficial, resulted in 1,700 new email sign-ups.

Don’t: Forget to Have Fun

If you want customers to like you… really like you… you need to have some fun.

Customers will form initial impressions of your company with how you treat your side projects.

You want those impressions to be positive. So perhaps consider content that’s engaging, adventuresome and quirky.

Think your business is so serious there’s no room for fun? 👯

Well, try this on for size: How serious is cybersecurity? 🔐

Pretty darn serious, if you ask me.

But that didn’t stop cybersecurity firm Checkmarx from having some fun and launching a useful-as-it-is-engaging program called Game of Hacks.

Side note: What a clever little play on words you have there, Checkmarx.

Game of Hacks is a gamified hacking experience, allowing programmers to put their weakness identification skills to the test.

Did it work?

Yep.

Launched like a bullet, accruing 35,000 players in the first 24 hours.

And as you would expect, gaining Checkmarx some serious attention.

Side Project Today, Growth Tomorrow

With so many businesses implementing a side project marketing plan — and it works oh so well for them — there really is confounding evidence that this type of marketing is worth your time and effort.

If you’re ready to move forward with side project marketing, remember to:

  • Keep it simple
  • Use the free and low-cost tools at your disposal
  • Explore partnership opportunities
  • Have fun

By doing these four simple things, you can make side project marketing easy and effective.

Because, really, a the end of the day, we question should be less “why are you doing side project marketing” and more, “why aren’t you doing side project marketing.”

We’ve boarded the train. 🚃

Why don’t you?

Side project marketing is your ticket. 🎫

 

Note: Puggy recently started spreading her knowledge on Referral Marketing, so 👉 Push the "Send to Messenger" button below to grab her exclusive content 🐶

April 26, 2018 - No Comments!

How to get started with Viral Loops

Hey everyone! This is Savvas, CEO of Viral Loops 🙂

This is a starter's guide for Viral Loops. If you don't want to read the entire article, feel free to check the video we created for you: 👇 

Why we created Viral Loops and why you need referral marketing.

Word of mouth is responsible for up to 50% of all purchasing decisions.
According to research, it’s 10x more effective than traditional advertising.

That’s why we created Viral Loops—a referral-marketing platform that helps you capture new customers and grow your businesses.

Here’s the deal: Your success is the basis of our success.

That’s why we decided to focus on the things that can make or break a referral-marketing campaign and show you exactly, step-by-step, how to make it successful.

For starters, Viral Loops is a template-based platform, meaning that you can choose one of our templates inspired by successful referral campaigns, and customize it according to your needs.

After studying data from thousands of campaigns, we saw that one of the most significant key factors in getting the most from your referral campaigns is to choose the right template.

Currently, we offer multiple campaign templates.

From referral campaigns and ambassador programs inspired by companies like Dropbox and Harry’s - to prelaunch campaigns and giveaways inspired by Robinhood and Jet.

If you don’t know what the best template is for you, don’t worry! 🙂 When you’re ready to build your campaign, our app will guide you through all the possibilities - and you can select the right template in no time at all.

It’s easy and effective.

Caution: Before selecting your template, make sure it’s supported by your platform. The following diagram will make your life much easier.

Our Referral Templates

The Milestone Referral

Inspired by Harry’s and the Hustle

You might have heard how Harry’s gathered 100,000 emails in one week pre-launch:

They created a referral pre-launch program where a single referrer could invite up to 50 friends in order to unlock different prizes, as she refers more friends and reaches milestones.

This adds a gamification concept to the referral program that seems to work pretty well with millennials.

With this template the rewards could be anything that you already sell in case of an e-shop or any other kind of swags that have nothing to do with the service you provide like the Hustle did; or even just a title, such as official ambassador or superfan of your product/company.

The e-Commerce Referral

Inspired by Gilt

 

Designed with e-Commerce stores in mind, this template offers easy integration with leading e-commerce platforms, such as WooCommerce and Drupal Commerce.

You can see how it looks live. 

Invitee follows a referral link back to your store so that can get a coupon code for a discount towards their first purchase.

When they purchase, their referrer also gets a coupon for their next purchase. Simple as that!

Refer a Friend template

Inspired by Dropbox

We all know what Dropbox is doing with their referral program: When an invitee signs up, both the referrer and the invitee will get 500MB of free space in Dropbox.

You could now set a referral program that tracks sign ups and just pick a different reward.

Our giveaway templates:

We have created two types of campaigns for competitions:

  1. The Leaderboard Giveaway
  2. The Tempting Giveaway

The biggest difference between the two of them is that in The Leaderboard Giveaway the winners will be the ones who have brought the most successful referrals compared to the rest of the participants (so, this is a ranking), whereas on The Tempting Giveaway that is inspired by Mailchimp the winners will be picked up randomly, since this is a sweepstake.

Of course, the more successful referrals a participant has the more chances she has to be the winner, but in this template, one can be the winner even with just one entry.

Here's a live example of The Leaderboard Giveaway

For one of our biggest customers, Vision Mobile, who actually requested a user dashboard instead of the default pop-up option, we created a web page.

This comes with an extra cost and includes all the data that are part of the participant’s pop up in this template plus the images that a superfan/influencer could add to his page/blog in order to provide his personal URL created via Viral Loops.

Another example of The Tempting Giveaway could be found on our campaign Viral Loops/t-shirt, where the pop-up default option is used: https://viral-loops.com/t-shirt

Viral Loops recognizes if the visitor is also a participant of this campaign and shows the corresponding message.

Our pre-launch campaigns:

With these campaigns, we could help you find early adopters, that will become the first customers right after you launch and could help you a lot with their valuable feedback since day one!

You could either use the simplest concept of our Start-up Pre-launch template inspired by Robinhood, or request access to our Private Beta template, that is inspired by Monzo and provides you with a coupon system that you could use to gradually give access for your new online product to the participants.

The Wizard

Create and run efficient viral & referral campaigns in a few clicks.

As soon as you know what’s the right template for you, it’s time to build your campaign.

Step 1: Info

You will have to put details about the campaign and your platform like the name of your product, name of the campaign, URL and how many users you have (we’ll use this to calculate user growth).

Step 2: Rewards

This is probably the most important step of the wizard. Here you choose the reward that users will get when they refer friends.

The reward can be physical, digital or monetary. If it’s monetary you have to click this trigger. Below the reward section, we have the notifications, you can toggle them on or off and also edit them as you like.

Step 3: Widgets

Your users should have a referral dashboard like Dropbox has or like any product that uses a referral program. So here, we let you choose the widgets you want to show and also we let you customize them to match your brand. The most popular is the Sharing Widget.

Step 4: Installation

This step provides some technical info. If you’re familiar with that, then go ahead, but you could ping us anytime for help. If you’re not into that, just hit the “Help me” button and we’ll be more

If you’re not into that, just hit the “Help me” button and we’ll be more than happy to help you install it. Remember the goal is to create the easier way to launch referral programs, we need your help with that.

When you’re finished with setting up your campaign, you can install it on your website using our code snippet (or handy tool or plugins) - or use our API for more complex implementations.

Another powerful feature we have is Viral Loops Pages.

This is something we created for companies which don’t have a website - or don’t have time to a build a new landing page to host their campaign.

Viral Loops Pages allows you to build a landing page directly into your campaign.

Once you’re done, click finish and you’re ready to go.

The Campaigns' Dashboard

If you can’t measure it, you can’t improve it.

This is the “My campaigns” section, here you’ll find important information about your active, draft, or expired campaigns. From here, you can go to your campaign’s dashboard or even edit it, if you want to change something.

In the dashboard, you could find analytics for your live campaign, such as successful referrals, shares and see the pending rewards to manually manage winners.

Regarding the installation, we give you the chance to try it even on your local server. This will help you test our widget without being live, ensuring that everything will look exactly how you want them to.

Conclusion

I guess that now, you know everything you need to know in order to start your campaign. As a team, we can only perceive our product being a success when our users get the amount of leads they deserve.

Make sure to pick a template that suits your needs and can work with your platform. I would propose to be super careful with your copywriting (it can have a huge impact on your campaign’s performance) and use creatives that will stick to the eye.

We are here to answer all of your questions ASAP, so don’t hesitate to ask.

Note: Puggy recently started spreading her knowledge on Referral Marketing, so 👉 Push the "Send to Messenger" button below to grab her exclusive content 🐶

April 17, 2018 - No Comments!

Why Your Company Needs A Pre-Launch Campaign

As we recently wrote, It’s easy to get caught up in modern digital marketing tactics, but good old-fashioned marketing is unbeatable.

Take Forever21 (or any other mainstream brand name), for example. Last week they launched their new collection in collaboration with Kylie and Kendal Jenner.

Why Your Company Needs A Pre-Launch Campaign
They created a huge prelaunch hype.

By the day that the store began selling this clothing line, the girls which were supposed to buy it, already raved about it.

Pre-launch campaigns play a major role in how people will perceive your product even before they get it in their hands.

It’s true that Forever21’s success is due to the celebrities involved, and like most of us, you may not have that kind of resources.

So what do you do? And why the heck do we write about pre-launch campaigns by using Ambassador Referral Campaigns?

We have the answer to both questions. Let’s get straight to it.

What do you have in stash for early adopters?

This is a crucial question to ask.

The is no straight answer to that, but there are some options:

  • Discounts.
  • Extended product features.
  • Early access.

Note: If you want to learn more about what kind of rewards you can offer for your ambassadors, we have an exclusive guide (which we update weekly) about it delivered straight to your messenger inbox!

I think that providing discounts is pretty straight-forward, so I’ll move right to proving extended product features.

Think of something in the same lines with Dropbox providing extra space on the cloud for the more people you referred.

So, if you for example run subscription-model business with different pricing plans, you can either give early adopters the chance to use it for free or get the perks of a higher plan even if they purchase a smaller one.

Now, have you ever heard of FOMO?

Why Your Company Needs A Pre-Launch Campaign

FOMO a.k.a. Fear Of Missing Out is a powerful force.

So powerful, in fact, that simply making potential customers feel like they might be missing out on something can often move them to action.

56% of surveyed adults admit that FOMO impacts their media usage habits, for example, compelling them to look at social media again and again.

Marketers can harness FOMO by creating an impression of exclusivity through the use of wait lists, limited supply, and time limits.

FOMO is the principle that makes giving early access to users so important on pre-launch campaigns.

And  Robinhood took advantage of that principle.

As a part of their pre-launch strategy, the Robinhood team invited potential app lovers to gain invitation-only, early access to its private beta.

Instead of inviting potential Robinhood users to join a mailing list, the company appealed to its interested fans’ desire to be the first to benefit from what Robinhood had to offer.

And this offer was so enticing, that it got the attention of Hacker News, which was “Every engineer's dream in the Valley," according to co-founder Vlad Tenev.

How can you do it for your business?

Well the first step you must take is to set up your ambassador referral program, and our Milestone Referral Template is the best choice for running a pre-launch campaign for your new product.

Here's how it works.

Your participants join the Milestone Referral campaign and reach milestones as they refer more and more friends to join the campaign.

Why Your Company Needs A Pre-Launch Campaign

For example, the first milestone can be at 5 referrals, then at 15, 30 and so on.

To do a pre-launch campaign with this concept you may have the milestones to be specific dates that campaign participants are going to get access your product, starting with the date that is furthest away.

The more friends a participant brings to your campaign, the earlier they will get access.

Take a look at the following God-awful example graphic (sorry, I promise to improve my design skills):

Why Your Company Needs A Pre-Launch Campaign

The participants that refer just 5 friends will get access in late June but those that bring at least 25 referrals will get access first on May 1st.

The gamification aspect of the Milestone Referral template makes it very appealing to your campaign participants and you can get great engagement on such a campaign.

TL;DR

Pre-launch campaigns play a major role in how people will perceive your product even before they get it in their hands.

By providing extra space in the cloud for the more people you referred, Dropbox opened the way for referral marketing, and one of the best ways to get the chance to achieve similar results is by running a Pre-Launch campaign using an Ambassador program.

People like to be rewarded, but they always want more.

That being said, you can set up your ambassador referral program using our Milestone Referral Template - which BTW, is the best choice for running a pre-launch campaign for your new product.

Until the next time,
Keep being awesome 😎

Note: Puggy recently started spreading her knowledge on Referral Marketing, so 👉 Push the "Send to Messenger" button below to grab her exclusive content 🐶

April 11, 2018 - No Comments!

The Importance Of Copywriting in Referral Marketing

You may have developed the most enticing program in referral marketing history.

You could literally plan to fly customers to the moon and back 🚀👩‍🚀🌑 for referring friends.

Yet no out-of-this-world incentive makes any difference if your customers don’t understand how your program works.

The Importance Of Copywriting in Referral Marketing

As an eCommerce retailer, you don’t have the luxury of sitting down with customers over a cup of tea ☕ and offering a verbal explanation.

Instead, the only meaningful way to communicate the important deets of your program is through...drum roll, please...

Effective copywriting.

And producing effective copy is a three-fold endeavor. Your copy must clearly explain your program, effectively sell your program to customers and ultimately endear your customers to your brand.

Admittedly, that’s a lot to keep track of.

The Importance Of Copywriting in Referral Marketing

That’s why we’re here to help.

We want to share our top 3 copywriting quick tips.

1. Speak Their Language

There’s a time and place for high-brow content. But in most businesses, that place is not in the referral marketing campaign copy.

If you’re trying to connect with your customers (whether through the copy on your site or in your e-newsletters), stuffy, complicated language is not likely to be an effective tool.

Often, speaking too formally can leave customers feeling disconnected (at best) or alienated (at worst).

The Importance Of Copywriting in Referral Marketing

When introducing a referral program, customers must see you as a business that both values their patronage and wants to become partners. Appearing to be a lofty company that looks down upon their customers while swimming in a pool of money isn’t an approach that will get you too far.

The easiest way to avoid this perception is to speak simply, directly and colloquially in your copywriting.

Brand #Goals: Some companies — particularly those selling products that have traditionally been considered high-brow — argue that it’s difficult to maintain a professional appearance while writing copy that’s accessible.

The Importance Of Copywriting in Referral Marketing

New York Based grooming products company Harry’s boasts a traditionally formal clientele, but they have taken to speaking directly to their customer in simple, easy-to-understand speech. In fact, they are running within direction.

And we’re talking Usain-Bolt-level running.

The Importance Of Copywriting in Referral Marketing

All of the content on Harry’s website, as well as the content in their magazine, 5 o’clock (as in 5 o’clock shadow—get it? 🤣🤣🤣), speaks directly to their customers.

Their recently published five-year wrap-up, for example, begins “Phew, five years just flew by. Here, a look at our ups, downs, and side to sides...”

Now if that’s not customer-friendly speak, we are not sure what is.

2. Develop a Distinctive Voice

Do you remember the nap-inducing 😴😴, monotonous voice of the teacher from Peanuts?

The Importance Of Copywriting in Referral Marketing

Consider her an example of how not to speak to your customers.

Sending out copy that sounds like “wah, wah, wah, wah, wah, wah, wah” is not a good way to win friends and influence people.

Brand #Goals: When it comes to adopting a voice, MailChimp is making it happen.

Like, seriously. We’ve got a bit of a #BrandCrush going on.

The Importance Of Copywriting in Referral Marketing

Every bit of copy MailChimp puts out there into the universe sounds definitively MailChimp-y. 📫🐵

It’s spunky.

It’s playful.

It’s thoughtful.

MailChimp’s voice is distinctive enough that when given three pieces of text, a regular MailChimp reader could likely pick the piece that belongs to MailChimp

Which sounds like a really weird party 🎉 game 🎲, but we’re down!

Producing work that sounds definitively you should always be your goal.

Quick Tip - Don’t know what your brand should sound like? Start by listening. Listen to what’s going on in your office and to your customers. Then decide how to use what you picked up to differentiate your brand from your competitors. Pick single words or even more complex phrases to adopt as branded lingo and use them in your copy. Now you sound like your brand!  

3. Avoid Passivity

How do you want customers to see your business?

Do you want them to perceive you as weak, passive, ineffectual?

The Importance Of Copywriting in Referral Marketing

Or do you want them to see you as active, vibrant and thriving?

The Importance Of Copywriting in Referral Marketing

If you’re going for the latter, you want to avoid passive voice.

Quick refresher: If the person doing the action isn’t the subject of the sentence, the sentence is passive.

"The taco was eaten by the dog." - Passive 🌮🐶

"The dog ate the taco." - Active 🐶🌮

For the sake of your referral marketing copywriting success, it’s time to dust off those cobwebby lower school English skills and finally put them to work for you.

When content is written (did you catch that that was passive? 💯) in passive voice, it sounds stilted and is generally more difficult to for people to read.

Your content should be engaging.

Your content should be accessible.

Your content should be active.

Brand #Goals: Airbnb is a brand that’s synonymous with the word active.

Going places.

Doing things.

Experiencing life.

There’s not a passive bone in Airbnb’s body of copy.

The Airbnb blog is full of posts about people visiting new places, eating new foods and getting some serious breaks on accommodation rates.

By keeping it active, Airbnb not only makes their content more readable, they also encourage their readers to follow the leader and get out there and experience the world.

The Importance Of Copywriting in Referral Marketing

Take this sentence, for example:

“Get out on the water with an experienced captain and you’ll get a fresh vantage point on the sights—like Mt. Tibidabo and Montjuïc—and you might even spot a dolphin or a finback whale.”

Not only is this active “get a fresh vantage point”😊 instead of “a fresh vantage point was gotten,”☹️ — it also even further amps up the active feel by making the subject of the sentence you.

And, IDK about you guys, but I want to go see a finback whale. Like, right now.

Copywriting + Referral Marketing: A Match Made in Heaven

Like peanut butter and jelly.

Tea and crumpets.

Beer and peanuts.

Copywriting and referral marketing are an inseparable duo.

The Importance Of Copywriting in Referral Marketing

By:

  1. Speaking customers’ language ✅
  2. Developing a distinctive voice ✅
  3. Avoiding passivity ✅

You can improve the effectiveness of your referral marketing efforts and grow your brand—easy as 1, 2, 3.

Until the next time,
Keep being awesome 😎

Note: Puggy recently started spreading her knowledge on Referral Marketing, so 👉 Push the "Send to Messenger" button below to grab her exclusive content 🐶

April 3, 2018 - No Comments!

10x Growth in 2018? Part 2

I’ll start by saying that if you haven’t already read the first installment of these series, stop reading those lines and go read this, instead.

Seriously.

I’ve been introduced to Harry Potter’s universe by reading the 3rd book -don’t know why I skipped the first two books, and it’s something that I deeply regret.

You know what?

Read the 1st part of the series even if you already did.

I’ll wait for you.

Now that you are back, I don’t have to explain to you again what the article is about and we can cut to the chase.

Let’s see a few other things that will help you achieve 10x Growth in 2018.

Work on Funnel steps individually.

Do I have your attention?

Good.

This is pure gold people. You and I both know how it is to try to grow a business.

It gets sloppy, stressful, frustrating and confusing.

And when your team is small and your resources limited, things may turn dark. Viral Loops wasn’t always a team of 15 people.

We started small. I mean, really small.

What we did, in the beginning, was to concentrate all of our actions on the step of the funnel that mattered the most at the given time. Although now we have the opportunity to have sub-team working on several funnel steps, in the beginning, we had to focus on one.

Let’s see how the typical AARRR funnel looks like:
10x Growth In 2018? Part 2

As you can see, on the top of the funnel you have the Acquisition, followed by the Activation, the Retention, the Revenue and finally, the Referral.

During the first year, our sole focus was on Acquiring our first set of users (btw, we still have a team constantly working on Acquisition called TOFU team- aka Top Of Funnel team).

Getting initial traction is a huge bet for every business but we had to move a step further during our 2nd year.

We invested in making the product better, thus made our engineering team bigger, and also tried to optimize our customer support by hiring talent that not only could help customers use our product, but also manage challenging situations.

Having a better product and customer support, helped us improve our Activation, Retention and (the super valuable to the life of the company), Revenue.

Last Q, we decided to make an opening to our Referral step and that’s why we created our own Ambassador program.

Start from the funnel step that’s the most valuable to your business, optimize it, and then move further.

Retention.

I bet you’ve read a lot about to acquire a ton of users/customers. Actually, we are so much force-fed of this concept to the point that a lot of us thought that acquiring customers is a synonym for growing.

Well, it’s not.

Over the past 4 years, I had the opportunity to talk with numerous people of companies that take their growth game seriously. Their answer as to where growth really comes is retention.

The Pareto principle (aka the 80/20 rule) comes again into play as, according to Gartner Group, 80% of your company’s future revenue will come from just 20% of your existing customers.

“But, how do I know if my I have a good retention rate?”

You have to build a retention curve. If the retention curve is parallel to your time axis, you’re good to go.

However, in case your curve crosses the axis, you should start reconsidering your approach or even the product itself.

Here are a few principals that will help you to improve your customer retention rate:

  • Utilize user feedback.
  • Get personal and stay in touch with your customers.
  • Have stellar support (we’ll elaborate on that further into the article).
  • Offer more to customers than you promised.

You need to understand that once you lose a customer, there’s a 90% chance of them never coming back. Be proactive.

 Pro tip:
Build different retention curves for different sets of users. While your overall retention rate might suck, there’s a chance that a certain set of users is performing really good.

You can use that information to change your retention strategy accordingly.

Customer Support.

Allow me to ask you a question;

You’re on a call with a company’s customer support line. You’re sitting on your desk, you have some friends or colleagues around and you are tired and hungry.

While the person on the other side of the line is trying to help you, you turn to your friends and let them know that you’re starving.

A few moments later, the person on the other side of the line informs you that there’s a pizza on its way to you.

“But, how?”, you asked.
“It’s on us”, the customer support says.

Now the question is, is there any chance that you are going to use another similar service ever again?

I guess not.

This is a true story; During a marathon troubleshooting session, a support engineer of Rackspace heard the customer was hungry, so she ordered them a pizza!

The story inspired Rackspace to brand their support as Fanatical, created a ton of buzz online, and surely made a customer very happy.

10x Growth In 2018? Part 2

Be like Rackspace.

Launch, Launch, Launch!

Do you know what’s the biggest compliment I’ve ever received about my work?

When we launched one of our latest features on Product Hunt, someone left the following review:

“ViralLoops is a good product with infuriating marketing. Trying to ride the ProductHunt wave over and over again by releasing these little pages and then submitting to ProductHunt”

10x Growth In 2018? Part 2

That was my moment of glory; the moment I knew I’ve done my job in the desired way.

“Infuriating Marketing”.

It’s true; we are riding the Product Hunt wave again, and again, and again. And we will do it one (or ten) more time if needed.

It’s easy to get caught up in modern digital marketing tactics, but good old-fashioned marketing is unbeatable.

Take Forever21 (or any other mainstream brand name), for example. Last week they launched their new collection in collaboration with Kylie and Kendal Jenner.

They created a huge prelaunch hype.

Based on the same principle, we decided to handle each of our new features as an individual launch, and we choose Product Hunt as the main platform to do it.

Here are some of our best launches so far:

10x Growth In 2018? Part 2 10x Growth In 2018? Part 2 10x Growth In 2018? Part 2
 Pro Tip:
If you’re interested, we created a full hands-on guide on how we got 900+ new users and 20,000 uniques in 2 days in Viral Loops.

Each opportunity for launching a new feature or product gives you the ability to establish your company’s brand on your users, plus acquire new ones on the road.

Before you go

That’s the end of 10x Growth series.

If you made it this far without reading part 1, you can find it right below:

10x Growth in 2018? Part 1

We’re dying to know your thoughts about the guide, so feel free to add them to the comment section below.

Until the next time,
Keep being awesome 😎

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