All Posts in Messenger

February 22, 2019 - No Comments!

How to track your Messenger Giveaway performance

Facebook Messenger chatbots are on the rise.

No, we didn’t reach the singularity and Skynet is still far away from taking over (or isn’t it?), but automated messaging has gained a lot of followers during the last 2 years.

I find it perfectly normal.

Messenger is a great platform to increase your engagement, build relationships with your clients, drive new sales, or even save some “lost cases”.

We decided to get into Messenger marketing by building Messenger Bot Giveaways, initially for a client that wanted to run a giveaway directly from inside Facebook Messenger.

It was a great way to validate the idea that was running through our heads for some time, at that point. We’ve built the product, run the campaign and managed to collect 35K leads in 20 days with a viral Messenger giveaway.

If you want to learn more about how ‘Messenger Bot Giveaways’ works, you HAVE TO watch my beautiful face giving a quick overview:

Our goal from the very beginning was to help our customers to grow their audience with referral marketing, and what we found out early on is that the desired result rarely comes by just building a referral program.

As in all marketing campaigns, you have to track the performance, iterate based on the results, track once again, and repeat until you’ve reached maximum performance.

If you’re new to Messenger marketing, it’s only natural that you don’t know where to start looking.

No worries.

This article was crafted especially for those who want to build a viral Messenger giveaway, and track it properly!

The core Messenger Giveaway metrics.

Ok, let’s say you decided to run your Messenger Bot giveaway, what do you do?

I’ll go full sales mode here and I’ll say: “Buy our ‘Messenger Bot Giveaways’ template for Manychat”. Seriously, that’s the first thing you need to do. We have all the instructions you’ll need to build your campaign in a few minutes. 

The flow of the campaign inside Manychat will look exactly like this:

Since this flow is the heart and soul of your campaign, the first things you need to track about your campaign, exist inside Manychat.

Let’s see what are those metrics.

Open Rate.

If you ever run an email campaign, you know what Open Rate means; it’s the number of people opening your messages as opposed to the number of people that received the message in the first place.

When we interviewed Arri Bagah, a.k.a. The Botman, we said that a good lead generation campaign via Messenger gets on average 90-95% open rate. So if your campaigns open rate is lower than that, you should make sure that the way you “lure” people in makes it clear enough that they’ll receive a message from your page in their Messenger inbox.

Apart from the very first message that your participants will receive, you’ll have to also track the open rates of the follow-up emails of the giveaway’s flow.

In order to do that in Manychat:

  1. Go to the ‘Flows’ tab.
  2. Choose your campaign’s flow.

You’ll get metrics for every message of your Messenger giveaway individually, as shown below.

Click-Through Rate.

That’s another classic metric. People who will not click in order to proceed to the next step, will do so for 3 reasons:

  1. They don’t understand what they have to do next.
  2. They are not interested anymore.
  3. They opened your message by accident.

If your campaign gets on its first step a CTR of 20%, or lower, there’s a problem you need to take care immediately.

The only solution that I see is to improve your copywriting.

Maybe your Call-to-action is not convincing, or the rest of the copy is confusing to the point that people don’t really understand how to proceed.

You can track your flow’s CTRs by following the same steps as for the Open Rates.

Participation Rate.

This metric helps you track the rate of people that decided to participate (duh!) after receiving your first message.

In this particular example, the participation rate is equal to the CTR of the main CTA from the 1st message you send to users while they enter your giveaways flow (shown in the screenshot above).

K-factor.

This is the #1 most important metric when it comes to a referral campaign in general.

The K-factor (or Viral Coefficient)- as mentioned in our article about the most important metrics in referral marketing, is measured by dividing the average number of conversions from invitations received by the average number of invitations sent.

But how do you measure the K-factor for your Messenger Bot Giveaway?

It’s simple:

  1. You log in to your Viral Loops account.
  2. Select to view your campaign’s dashboard.
  3. You scroll a bit until you find the ‘Referral/Participant’ Ratio.

A sustainable K-factor factor of 0.15 to 0.25 is good, 0.4 is great,  and around 0.7 is outstanding.  

As you can see in the image above, the K-factor is 0.5, which balances towards the ‘outstanding’ spectrum.

Landing Page metrics.

One of the first things you’ll need for your campaign is a landing page that converts.

According to Hunter McKinley, you have to include the main call-to-action above the fold, and maybe add a counter to communicate the sense of urgency.

Below the fold, you might include as much info as possible about the rules and prizes of the giveaway.

Here’s an example:

Even though most of the people will discover your giveaway from Facebook Messenger, you have to leverage the existing traffic on your website.

In terms of metrics, you have to pay attention to:

  • The number of New Users.
  • Bounce Rate.
  • Click-Through Rate.
  • Conversion Rate (Visitor to participant).

You can track the Number of New Users and the Bounce Rate directly from your Google Analytics.

Since you want the CTA on the Landing Page to lead people inside Messenger, you need to create a unique link by using Manychat’s Growth Tools and assign it to your button.

In order to track the Click-Through Rate and the Conversion Rate of that button, you’ll have to navigate to your Growth Tools inside Manychat and find the Growth Tool you created.

Next to it, you’ll find the metrics you need.

Facebook posts.

As I mentioned earlier, most of the action for your Messenger Bot Giveaway will take place inside Facebook.

For the particular case, I’m using as an example, we created a Facebook post with Manychat’s Comment Growth Tool, asking people to leave a comment with their favorite travel destination.

The reason we decided to use this Growth Tool is simple; Comments boost the organic reach of a Facebook post. This tactic is even more powerful when combined with paid advertising.

If you decide to go with this tactic, I recommend you keep a close eye on:

  • The number of comments.
  • Impression/Comment Ratio.
  • Participation Rate.

It’s obvious where you can track the number of comments for your post, but what’s more important that this number being big, it’s the Impression/Comment Ratio.

The reason that this is important, is because it will act as an indicator of how engaging is the post itself. 

For highly engaging Facebook posts you’ll need:

  1. A very good image creative.
  2. Copy that makes people leave a comment. e.g. In the example above, we asked people what is their dream destination.

The participation rate can be found inside Manychat’s dashboard for your Growth Tools. It’s referred to as “Conversion Rate”- you have to follow the exact steps I gave you about tracking Growth Tool metrics, in the section above.

Various Growth Tools.

Taking under consideration the things I wrote about Manychat’s Growth Tools, you can use and track the other available options from Manychat.

In the case I’m presenting you, we also used a ‘Slide-In’ widget and the ‘Facebook Messenger Code’ Growth Tool, which we printed on a banner that was placed in the gyms that our customer owns.

For the ‘Slide-In’ widget you can track:

  • The Click-Through Rate.
  • The Participation Rate a.k.a. Conversion Rate.

If you choose to use a scan code printed on banners, you can’t track how many people actually saw the banner, but you can have an idea of how well it converts people into participants.

Before you go.

Tracking the elements of your viral Messenger Giveaway is vital for the success of the campaign itself. If you don’t track everything, you have no insight into the things that you’ve implemented.

In other words, you’re doomed. I have yet to see a campaign that needs no iteration during its course.

If you decide to run a viral Messenger Bot giveaway, most of the metrics you’ll ever need can be found either inside Manychat’s dashboards or your Viral Loops dashboard.

In case you skipped straight to this final section, make sure to scroll a bit up because I’ve included some pretty interesting stuff.

Good luck & keep being awesome ????

 

February 5, 2019 - No Comments!

Arri Bagah: Personalized experiences via Messenger Bots is the future of eCommerce brands

Lately we’ve become obsessed with Messenger Bots.

Actually, our obsession got us so far that we decided to design and create Viral Loops for Messenger, so you can run a giveaway entirely on Facebook Messenger.

As a result, we went “hunting” in order to learn as much as possible for the Messenger Marketing industry from its experts. In other words, we started interviewing people.

We’ve already given you our interview with Hunter McKinley, were we explored design, milestone campaigns, and Messenger bots.

This time, we spoke with the Botman himself; Arri Bagah.

Arri consulted giants like Google, HubSpot, and Facebook to build harder/better/faster/stronger chatbot solutions.

He is the Founder & CEO at ROAS Agency where he helps brands on Shopify leverage data-driven personalized marketing to 4X their conversion rates and recover 10x more abandoned carts.

ROAS Agency works with The Beard Club, Poo~Pourri, Transparent Labs, and many other notable brands.

He recently founded The Chatbot Channel Facebook group for e-commerce marketers that want to learn or share, things about chatbot, voice and AR. 

Here’s Arri’s take on things. Enjoy

Who Arri Bagah is at the moment & what he does.

I started like two and a half years ago.

I had a Facebook Ad Agency with one of my friends and we're running Facebook ads for small businesses. We tried to get them more leads and more clients, and after doing that for about six months we realized that small businesses don't have much money.

It was really hard to be able to work on a tight budget.

That’s why we decided to give a try to real estate for a bit, but it was kind of like the same issue with like small businesses.

That’s the reason we moved to eCommerce. Once we got into it, it was kind of hard because everything was new to us e.g. running Facebook ads.

I spent quite some money on ads with little to no ROI. I created my own e-commerce brand at that time just to test things out. It was a print on demand shop on Shopify, and I was using Facebook pages to drive traffic to it.

I wanted to buy a Facebook page, so I reached out to one and said:

“Hey. I would like to buy your page so I can use it to drive traffic”

Around that time, there was a killing of a gorilla inside a zoo; Harambe, and it was going really viral. I asked one of the relevant pages and they declined to sell it, but two weeks later we agreed.

The page had 40K likes- which was worth at least $10K at the time, and I got it for 300 bucks.

It was kind of like sketchy to because the guy was from he was in India. I didn't have PayPal or anything, and he required a transfer via Western Union before giving me access.

I just took the risk and made the transfer, and he really gave me the page. So, I started driving traffic to my e-commerce store, and after like a week or so the store was making around like 2-3 hundred dollars per day for a couple weeks.

It was pretty good. Two to three hundred dollars per day in profit, for like two to three weeks and then it happened.

At that time I didn't know about Facebook Business Manager.

I was trying to sell the Facebook page and somebody reached out to me to buy it.  They asked for admin access, which I thought it was a stupid move to make.

They insisted a lot and said they're going to buy the page for $8,000.

“I could use $8K right now”, I thought.

At that time (or even like so today), if you made somebody else admin of your page, they couldn’t remove you within the first six days.  It's like a robot phase. 

6 days were more than enough time to be able to like realize if they were going to pay me or not, and I could remove them at any time if they didn’t.

I gave access to the guy, but at that time I didn't realize that there was something called the Facebook Business Manager which, in case you're an admin of the page, you can claim its ownership.

Which he did. He just kicked me off, resulting in me losing all the traffic.

I had to figure out a way to just start driving traffic again, and that's when I started learning more about Facebook ads, and then I had my first success story.

It was crazy how it happened.

I started to get into Facebook ads because my website was dying, and I had to figure out a way to drive traffic. So I spent all the money that I made on Facebook ads, ended up working with one of my friends who is an influencer in the e-commerce now- he was like an influencer on the Instagram platform.

I met him on the panel that I was speaking at about Facebook marketing.

Not so many people knew much about Facebook marketing at that point, so if you knew just a little bit, it was enough to like teach other people.

So I met him there and he had an eCommerce brand somewhere.

We agreed to try something for his brand,  and we took it from $0 like a $100K per month.

It was our first success story, and it happened by optimizing the website and by doing some email marketing.

But even after this initial success, it was kind of like hard for me to find clients.

So I decided to get a job.

But before I got a job, I found out about Bots- during the summer of 2017.

I didn't like them enough to dive deep to it, but thought it was a cool thing- mostly because I checked Domino’s bot. I started getting more serious about them around September of 2017.

I built the first bot and went to a conference here in LA and started showing it to people. They interacted with my bot and thought it was the coolest thing ever.

They actually loved using it and started asking if I can build one for them as well. The moment I came back from the conference I immediately built a bot for my agency at the time.

We used it for lead generation and it worked really well. 

We're getting super high engagement rates: 

90-95% open rate and click-through rates of 20-50%.

That’s when I realized that this could be a really powerful marketing channel. 

Using a Messenger bot for lead generation can give you 90-95% Open Rate & 20-25% Click Through Rate.

The agency was going still very slow, so I decided to look more actively for a job. That's when I met Josh who was speaking at one of the events In Milwaukee.

I was in Chicago at that time and Milwaukee was like an hour and a half away. 

So I was like: 

“Ok, like I'm just gonna go there, meet them, and see if he has things that we could possibly work together on.“

I got to hang out with him all day, and he was telling me about how he wanted to hire somebody to run more ads. 

So around November, I decided to work for Josh and we did something like a test period. After that, I moved from Chicago to LA and start working at BAMF.

It wasn't a position to build bots- I didn't even know that I had the skills to be able to go to bots yet because I didn't tell them about it. 

 So, this is how it happened:

 I was building Manychat flows, which were kind of complex, and I posted it in my Facebook story. Nobody was really using the Facebook stories at that point

I did.

So when I built a really cool Manychat flow, I liked to take a picture and post it in there. I thought it was cool. 

And then that's how Josh noticed. He watched my stories, and one of their clients actually needed a bot built and then Josh was like: oh, I think I saw like a flow on Arri’s story, he may be able to build it for us

And then I build the first couple bots for their clients, and the clients just really liked it. Everything worked well, and then I ended up like just doing bots for the clients. 

And at one point I was managing 13 bots alone. All for e-commerce.

I just did like e-commerce bots for quite some time. And that's just how I gained a lot of experience and got a lot deeper into how you can leverage the messenger platform for e-commerce businesses. 

And while I was doing all that, I was like speaking at events about messenger marketing because it's fairly new, and not a lot of people knew about it. Many are still trying to figure it out what messenger marketing is, especially in the e-commerce space. 

So I was talking to conferences about messenger marketing, and my plan was to eventually just transition to my own agency. I wanted to find the thing that I could focus on.

I didn't know it was going to be bots yet, but working at BAMF enabled me to narrow down what's most valuable to e-commerce business; which helped me realize what I wanted to do next. 

I decided to transition, after working there for half a year, to my own agency and then we started out with working with e-commerce brands and us kind of got bigger clients a lot faster, just because of my personal brand that I built was like speaking and things like that. 

So it wasn't too hard.

Why they call Arri “The Botman”.

I’ve been building bots for all these clients, and those were all organic. 

At the time the agency was just me, and then I had to find partners to help me do a lot of the work. We did some great work for those clients, and I continued building my personal brand. 

I got to speak at the biggest messenger marketing conference in the world, here in the US, called Conversations Conference. It was over 1500 people and got to connect with the people at  Manychat, and a bunch of other smart markers. 

That helped me get more credibility and also like get bigger clients, and then we had a chance to like work with like Poo Pourri,  The Beard Club, Guess

Being omnipresent to conferences about your niche and connecting with people, might give you the credibility you need to get bigger clients.

We did the exact same thing with these bigger clients; help them leverage data-driven personalized messenger marketing to quadruple their conversion rates and recover ten times more abandoned carts.

I started out building Bots for the sake of building Bots, and I feel like that's what most people are doing right now; building Bots without a valid reason for building one

When I first started out, I thought about offering nine different services around Bots. But right now, I only have two because I kind of cut down every single thing that doesn't really work. 

I don't want to build a bot just for the sake of building it. I only want to do things that I know drive significant business outcomes. 

That's the reason we want to focus on personalized marketing; we know that that's what's going to work in 2019. It's all about personalized marketing and also recovering abandoned carts. 

Focus on personalized marketing; it’s what will work in 2019.

A lot of e-commerce friends do get a lot of abandoned carts

So and that's where we are today; niche-ing down to even more to Shopify brands because it's much easier for us to be able to systemize. Working with just one platform makes everything for the agency much easier because otherwise, we had to create a new deck for every new client.

If you have one platform- and we know the platform really well, then we only have one or two decks for all the clients. That way we can just act in a Plug and Play manner

Getting big clients.

I used to make videos about chatbots on like a couple months ago.

Videos about how to leverage bots for e-commerce, and it felt like nobody was watching them because they would barely get any views. But the Head of Marketing of Guess reached out to me. 

It was just like random out heaven. 

I guess he saw himself one of the videos, and we started chatting on Instagram. We're talking about messenger marketing, and how you can leverage it for abandoned carts. 

He was actually moving out to LA, and when he moved here we became really good friends. That’s when we started to think about how we can leverage messenger marketing for Guess, and pretty much put together like a deck of how they can leverage messenger marketing. 

That really helped them see the value in it. 

So I started doing these presentations for brands to teach them exactly why they should be looking at Facebook Messenger as a platform to communicate with their customers, what the benefits are, and exactly how they can leverage the platform. 

I tried to make everything fit into their brand because they have a lot of retail stores. 

I projected why it’s important to leverage Messenger marketing not only for online but also for empowering their retail stores. by pretty making everything fit into their brand and make it in a way that makes sense in a way that they can see the ROI. 

It’s a new platform, and for a lot of big brands, it’s difficult to try something new.

My attitude was: “I know it's hard, but here’s the value and that’s what you’re missing out. 

Although, for bigger clients, it does take time to get approval to start doing things- I'm still waiting on to get approved on some, it’s important to go to the meetings and show them WHAT & WHY they should do the things you propose.

You have to be patient with bigger clients. Sometimes it takes more time to get your approval.

Tips for an omnichannel experience via Messenger.

A lot of people use Messenger scan codes

I’m not really into it, because you need a Messenger app to scan it, which is pretty stupid. 

I prefer regular scan codes

You can just open your camera, scan the code, and open it in whatever app and it needs to open. 

With the messenger code, you have to open the messenger camera; there's like too much friction, and I don’t see any scalable way of using it. 

You can integrate all the store locations in the Messenger platform; All your retail store directory.

So if somebody is looking for a nearby location, you can just send it directly to them via Facebook Messenger and then could offer them the ability to book a showing booth or a fitting room for that specific location. They just have to put in their email, and then that information is sent to that specific store. 

That's a nice way of providing an experience. Everything is all about an experience, right? 

Everything is about the experience you provide.

So, how can we like enhance the experience of for the customer that wants to go in stores?

The first thing is helping them find the nearest store, and then the second thing is to help them even more, with scheduling something for them; there's a trend around this in the retail space right now. 

If you look at Apple and all these different companies, what they're doing is providing an experience, but they’re expecting you experience something where and when you schedule. So Apple makes your schedule so you can just walk into the Apple Store. 

You have to schedule an appointment and this helps the agents know more information about who you are. 

Things like who you are, what problems you face, why you face them; all these different things, which allows the company to provide a great experience and also schedule their own day.

One of the things that the CEO of Stitch Fix said is that the brands that will Survive in 2019 need to provide relevant personalized and emotional experiences to their customers.

Which is something that really resonated with me. 

The brands that will survive in 2019 are the ones that provide relevant, personalized, and emotional experiences to their customers.

Just look around and see how people shop now. It's all about personalization, and as a brand, you need to definitely personalize all your marketing and you can do that without data and some of the data points that you’ll get just by using the Messenger platform. 

 When somebody gets to subscribe to your Messenger account,  you immediately get their First and Last name, their profile picture, their gender, their time zone other, and their location

 Those are all data points that you get right away, and you can use them to personalize what you’re broadcasting to these people. Over time, as you keep communicating with them, you can collect more data points about them and then personalize their experience even more. 

 These are things that you cannot do with email marketing because with an email address you don’t get all the info you need right away.

Data points that Messenger provides you right away:

Messenger marketing & paid ad strategies.

There are 2 ways to leverage messenger with ads. 

The first one by is leveraging clicked Messenger ads, and with clicked Messenger ads when you go to your objective you’re optimizing for messages. 

With clicked Messenger ads, what I've seen is that you have to start with your budget a little bit higher because the more people that you get to message you, the lower the cost gets.

So usually when I start the budget at 50 or 100 dollars, and I get like less than a dollar- probably like around 80 to 70 cents cost per subscriber, which is really good too because we acquire new a subscriber and put them like through a customized flow. 

What I recommend doing is giving those subscribers a small quiz- four to five questions, just to welcome them by asking certain questions. 

That’s how you customize their preferences, so the product that you're going to send them will be the most relevant to them

So if you're in clothing space you can ask: 

  • What are they? 
  • What are they looking for? 
  • Are they looking for shirts pants? 
  • If they like shirts then what color are they looking for? 

And then maybe it's okay to ask what size are you?”, and these are all things that you can also save about the customer. 

So next time you decide to make a broadcast via Manychat, you’ll know what to send.

So, you can really get the info that will help you to serve your customers better. And people LOVE quizzes.

The second way is leveraging comment ads and these usually work best with giveaway campaign. 

So let's say you're running a giveaway campaign through an ad- basically, connect your Facebook ad to a bot, and once somebody comments on your Facebook ad they receive an automatic message. 

You just got to tell them that when they comment in the post, they’ll receive a message from you (it’s Facebook’s policy). 

Give them an idea of what they should make a comment about. e.g.  What do you like about the shirt?” for a chance to win the shirt.

You just have to find creative ways to get people to comment. Also, the image creative has to be really nice and popping so that it gets people's attention. 

And then you get a lot of users to comment, and for each comment, they get a message. On average, probably 60-70% of the people who comment will subscribe; that's what we've seen on average, especially when we scale. 

By using Manychat’s Comment Growth Tool you can get up to 70% of the people leaving a comment, to subscribe to your Messenger.

So for example for one of our clients, one of our posts got 50K likes, 27K comments, and 9K shares.

This could be like a really good strategy, especially when you combine with giveaways. 

On average probably going to spend 8-20 cents per comment, which is a really cheap price to acquire a new subscriber- especially when you when you acquire a subscriber that after the giveaway you can keep promoting things to them. 

Also, you can collect their email address directly by asking them inside Messenger, and these email addresses can go directly to your CRM. 

How to not cannibalize your Messenger subscribers. 

A lot of people fall into the pit of getting many Facebook Messenger subscribers and blasting them with broadcasts and sales, which eventually destroys Open Rates and Click Through Rates. 

A lot of people that I've talked to,  said that they received spam messages from people/bots every single day for days. This is not the best way to use the platform. 

Spamming is not the best way to use Messenger.

What I recommend is knowing your customer. Being able to personalize the messages that you sent to them, is of high importance

Just asking them a question that helps you personalize a message that you send, can be really powerful. 

Let's say Fourth of July is coming up- or something like that, and then you ask them:  What would they rather do on Fourth of July?” and give people options like barbecue’, chilling at home, or maybe it's fireworks’. 

Depending on which one they pick the next time you’re about to send a promotional offer, you can think that this isn't an offer for people who love to barbecue, for example.

Right now what you can do, with a platform like Manychat, is to export your Messenger subscribers into a Facebook custom audience for retargeting. 

Some people use Zappier in order to auto-update the customers so you don't have to export every day- or every week, in order to keep updating.

In addition, you can filter out your Messenger list based on a tag. 

So let's say you want to have a list of only women; you can filter that out! 

Let's say you want to have women who like shirts, and you want to remove women who like red shirts; you can filter that out! 

Then you can auto-update the custom audience inside Facebook, and use that audience for retargeting.

The best flows for eCommerce marketing via Messenger. 

For me, there are three flows that sit on the top. 

The first one considers pop-ups.

Brands usually use pop-ups on their websites, right? 

They “trigger” them either when you first get to the site, or as an exit intent. 

So instead of using that, you can leverage something like a Messenger pop-up to give a discount code to a subscriber. In order for them to get the discount, they have to subscribe to your Messenger by clicking the button you provide.

Immediately, they're going to receive a push notification on their phone. 

So your open rates- right up front, are going to be really high for those messages. 

That's the first flow. 

In that flow, you can message them with the promised coupon and then you can also have products that link directly to your Shopify site. 

The second flow is about abandoned cart recovery. 

So this one is like probably the biggest because it makes a lot of money for a lot of the brands we’re working with

Basically, there's a widget that you can install on the add to cart button and then what it does is that when people click it and don’t finish checking out, you can follow them up with a message.

The last flow- that works really well, is for receipts. 

Receipts are a great way for retention, and then to engage with your customers. 

For example, you can send them a receipt after they do make a purchase, and then after they get the receipt you can say hey, have you had these new products or this new collection? Would you mind checking it out?” and they can click yes or no’.

If they click yes, and then you send them the collection, or you get to know them a little bit more.

These flows that you send based on what people select, allows you to tag them or save the answers. 

So you get to like know more about your customers and what they like, and that's how you're able to personalize your marketing.

You’ll have more effective promotions by knowing your customer really well; what they like. 

There are some other flows which are for winning back campaigns”, or for customers that purchased and you want to follow up with them in 30 or 60 days to check in with them and learn if they liked the product.

Did you like it? If they say yes, then boom. 

If they didn't like it, your can send them to customer service. It’s about engaging, just like in real life; like having a conversation. We don’t have to over complicate things.

Marketing online is different, but at the same time is the same as selling something in real life.  

The important metrics of Messenger Marketing.

For Messenger campaigns, we check Open Rates and Click Through Rates. Those are the main ones that really matter inside Messenger. 

Then for the websites of the specific campaign, we check the number of Users, the number of Sessions, and the Bounce Rate.

So, if people are coming to the website and bounce a lot, we should know that. 

Probably the message that we sent via Messenger, doesn’t match with the Landing Page. So we need to fix that. 

Usually, with Messenger, the Bounce Rates are like really low. On average we like less than 40

The next thing we have to check after the Bounce Rate is the actual Conversion Rate.

A lot of the Messenger flows that I talked about have a really high Conversion Rate. Especially in the cart recovery one, you can see about 20%; which is crazy high

You can get up to 20% cart recovery by personalized communication via Messenger.

Conversion Rate is our North Star because it is the only thing that matters. 

People are talking about Open Rates and Click Through Rates, but like nobody's really talking about the conversion rate, which is like the really important part. Right? 

So probably the Conversion Rate is the most important indicator of how the Messenger platform contributes against other channels.

Upcoming trends in eCommerce marketing with Chatbots.

Chatbots and eCommerce can work together on 2 levels:

  • Marketing.
  • Customer service.

In terms of marketing, so far people have been doing a decent job. 

Some people are doing the same job at marketing through Messenger; some win and other people are just spending money.

When somebody has a bad experience with a bot like 90% of those people aren't going to interact with them again.

What happened in the past few years is that like there are different types of people that are building Bots.

You have developers, but they aren't willing to with copywriters. Then you have copywriters trying to build bots on their own, and you also have marketers trying to do the same exact thing

The problem is that all three should be working together.

I believe that this is the perfect combination for somebody to be able to build a solid bot. 

The perfect way to build a solid Chatbot, is to put developers, copywriters, and marketers to work together.

You need the marketer to bring in people, you need a developer to build it, and then you need the copywriter to make sure that the copies are engaging enough to make people take action. 

All these three components were not working together, but we're starting to see that they start to come together a little bit more. 

I’m starting to see jobs pop up for copywriters and things like that. So people are starting to realize that you definitely need copywriters to offer conversational user experiences, to get people engaged.

The bots that I've seen that use copywriters are much much better than any other bots I've seen around. 

I think that in the next years if everybody will be able to come and work together there will be much better experiences. Right now a lot of people are just using the platform just to spam. 

Hire your marketer, a copywriter, and a developer to make sure that you build the best experience possible. This way you just going to drive more business outcomes. 

So that's the marketing side.

Then there is the customer service, which is massive. 

A lot of people right now are just neglecting the customer service part, so they have a bot. And then they don't have a real human checking through, making sure that everything is doing well and smooth, and that users are getting their questions answered

So people are just like blasting messages and they're not checking to see like what people are saying; if users have questions they should respond.

If you're using the Messenger platform, for marketing purposes and you do not have somebody actively going through and making sure that people are getting their questions answered, then you basically spamming.

Imagine you send a message to a brand and you say hey, can I get a refund for this order? and then they just don't respond. Now imagine that the brand after that just send you a message: “We have this t-shirt, would you like to buy it?”

Nobody wants that.

You should be able to tag the people that are in need of help. Having real human checking things is really important. 

Combining automation with like real human powers is the best combination because you can leverage the automation for more efficiency. 

In customer service is really important being able to leverage AI to answer questions right away; automate some of the FAQ's, and then just let the customer service team just check in and take care of it more unique issues. 

One of the things that we do with a lot of our clients, is to integrate their Messenger with Zendesk

Not only can you first message your Facebook subscribers directly, but you can pretty much filter tickets. So you can say: hey this person is asking for a refund  put them in the priority tickets. 

If somebody asks for a refund then you want to take care of that, right away. So make sure that everything is filtered. 

 [x] When somebody is asking for a refund, you want to take care of that right away.

And then when you do a marketing blast, you don’t want to blast to people who are looking for customer service because it's a really bad experience

This is something that I have not heard anyone talking about yet, but it's really important. I've seen that, and that's something that we do and that our clients.

So that's the customer service side; being able to automate your FAQ's and leverage live chat- which is real human power, to increase your customer service efficiency

Few last words.

If people want to learn more like thinking about they can just like visit our website, and get our free case study and learn more about exactly what I talked about. 

Throughout the case study I just walk people through the new way of marketing and exactly like how it started, why we should use it- I think a lot of people are so focused on the Open Rates and Click Through Rates and we don't know much besides that, why should someone use Messenger marketing, and what are the trends that indicate that you should use it.

 

January 30, 2019 - No Comments!

Viral Loops for Messenger is LIVE on Product Hunt!

It’s always a bummer when you want to use 2 things and there is no way to do so.

Recently, we had a prospect that wanted to use Viral Loops for a viral giveaway. Great!

They wanted to do it through Messenger. Ouch!

I thought that we don’t offer that option; It’s possible”, Thomas said.

And we’ve built it.

Today I’m really happy to announce Viral Loops for Messenger, powered by Manychat. ????

Now you can run a viral giveaway entirely through Facebook Messenger. This is awesome just for the fact that people are extremely familiar with Messenger- which also helps a lot with the engagement rate.

Since Product Hunt is always the first place we present anything new, we have a special offer for the community:

The 1st 100 people that sign up for Viral Loops for Messenger will get 50% off FOR LIFE! 

(This offer applies only to new Viral Loops customers. Existing customers with an active plan can use the template from inside their dashboard.)

Viral loops for Messenger on Product Hunt

What is Viral Loops for Facebook Messenger?

Things are pretty straight-forward; Viral Loops for Facebook Messenger is the best way to grow your audience with Messenger Bot Giveaways.

We took all the knowledge we had on Messenger bots and created a seamless referral marketing experience.

Your audience will be able to participate in your campaigns from inside Facebook Messenger and directly invite their contacts.

 Does it work?

Remember the giveaway they asked us to build in Messenger?

It was an utter success!

Here are some results:

  • 34819 Messenger subscribers in total.
  • 1208 out of the total, subscribed during the pre-launch.
  • 31515 out of total participate in the giveaway, with a conversion rate (from a subscriber to a participant) of 90% 
  • 1232 total unsubscribes.
  • 15383 participants came from a referral.

If you want to learn more about the details of this Messenger viral giveaway campaign, you can read our case study.

35K leads in 20 days with a Messenger referral.

Do you want to run a Viral Giveaway via Messenger?

As I wrote in the opening paragraph, Viral Loops for Messenger is LIVE on Product Hunt.

Viral loops for Messenger on Product Hunt

Come say hi, and follow the link on the page to start building your Messenger Viral Giveaway. You'll get all the installation instructions directly through your Messenger inbox.

It's pretty easy!

Reminder:

The 1st 100 people to get Viral Loops for Messenger from Product Hunt, will get 50% discount FOR LIFE!

(This offer applies only to new Viral Loops customers. Existing customers with an active plan can use the template from inside their dashboard.)

Until the next time,

Keep being awesome.

January 24, 2019 - 1 comment.

Hunter McKinley: Messenger bot giveaways, milestones and design.

Hunter McKinley is a multidimensional guy.

From design to marketing, clothing brands, chatbots, agencies, apps; you get it.

Our first contact was through his work with BAMF Media, and then got to know him better from his work with SoFriendly.

I knew from the first moment that I wanted to learn his take on things that torture a lot of people out there.

While 15, Hunter started this whole entrepreneurship thing out of his backpack so he would sell candies and sodas.

Eventually, he moved on to clothing.

There was a local brand, and they were starting to get some recognition in the community and so he started making t-shirts for them.

He bought a shop screening machine and started his own company, called Dopsm Clothing.

That’s when he really started getting into marketing because he realized that while people were getting wristbands from his competitors- from other students, they were willing to take them off (that they got for free) and buy his for 3 or 4 dollars.

Although the talk inevitably went to referral marketing, milestone campaigns & Messenger Bot Giveaways (Hunter was involved in more than 20 viral campaigns), the key takeaway is his views on entrepreneurship, planning, and execution.
Enjoy!

The main factor that people choose something to pay, rather than a free version of it.

Most of the times the only real difference between a paid product and the free version of it, is the way you market it.

The values that you bring to the table, are very important. And your marketing should be revolved around those values. You shouldn’t be in it to make money.

Hunter McKinley: Messenger bot giveaways, milestones and design.

In order to be an entrepreneur, you have to fail many times. You just need to fail really fast and take a value-based approach.

Most of the times we need to remind ourselves:
"Listen, I'm not looking to make a bunch of money, this is me and I stand for this, this and this."

You can tell from a mile someone who is just in it for the money, VS someone like Tom’s who is actually giving back to the community, and when you have that value proposition on top of having a better design, you actually win; because better design equals better quality.

It just seems to make sense, and that’s what was happening.

In the case of the wristbands, there really isn’t much difference between a $0 wristband and a $3 wristband, except the design was little different.

Really it was just the marketing, and the approach was like:
“Hey guys, I’m not here to smoke, I don’t think that’s cool, I think what’s cool is like just doing the right thing, doing well in school.”

It felt real because it was a real thought.

When you’re an entrepreneur and you have your truth/values, you have to surround yourself and partner with people that are associated with it.

The “value-based approach” also comes to branding. So if you want to build a brand with a specific angle, you need to be really authentic if you want to make it really good.

Sometimes people say “OK lets put some values in our product to make our marketing better”, but if these values are not the values that they truly believe in, it won’t work out.

Who Hunter McKinley is at the moment & what he does.

I am working as the Head of Marketing at SoFriendly, a design & development company.

The focus at the moment is on building the enterprise section, as we’ve been working with startups for the last 3 years, but really now we’ve built up the reputation at the point where we are now launching apps for big enterprise.

I can’t list the one that we’re talking about right now, but we’re working on a really major contract with a few major hotels like Hilton and Marriott.

We also work with the guys over at Google, so now we’re actually in the transition period and that’s what I’m focusing on as primary role right this second.

On the side I'm also building something like ProductHunt for digital marketers- I don’t know if you are familiar with Dribbble or ProductHunt.

Right now as a designer, the whole industry shifted, every single place asks for a URL with your portfolio.

A lot of my friends that are digital marketers, and they all asked me to help them make their websites. They are challenged, when it comes to making a website design, development.

They just don't have those skills.

So I’m building the same thing for digital marketers, cause right now there is not a solution for digital marketers to show what they’ve done. Just like what you guys did for Viral Loops by template-izing it and build something pretty straightforward.

So these are the 2 main focuses other than freelancing right now.

Why did you choose Word of Mouth?

I was introduced to the idea about a year ago while working with Josh Fetsher and Houston Golden at BAMF Media.

I've used Gleam in the past so I had a little bit of an idea of how this worked, but what we found that worked really well -and what they introduced me to, was the milestone campaigns.

I dove head first into that.

I did all the research I could, and I saw you guys had a post about Harry's. It always helps a lot when I find blog posts like this.

In addition, I am a huge Product Hunt fan, so when your Milestone Referral Template launched there, I had to try it.

It’s trial and error. We just tested all types of referral campaigns and found that the milestone campaigns is what we wanted/needed.

I really didn’t even know about it up until a year ago when they were starting to test out different ways of going viral.

Josh was consistently posting, you know, viral Linkedin Posts and they were getting featured in all those magazines and they said: “Hey Hunting World, looking for somebody to help us with our viral campaign and these things are new and we are just trying them out”, and we did over 20 of them and it’s really amazing!

Why the milestone concept works better than more traditional referral campaigns, e.g. Dropbox-like?

It provides clear goals for the end user.

It’s not like Dropbox’s referral program; it rewards just you.

What’s so great about the milestone campaign is that it’s kinda like “gas on a fire”. If I get $5 every time someone shares, I’m gonna be sharing more about the product.

Product Hunt had some sort of golden kitty or something- just really exclusive stuff. That’s what works well.

Also, I draw a lot of same similarities between the way that the Viral Loops’ Milestone template works and Kickstarter.

It would be one thing for me to donate $5 to a Kickstarter, but it’s another thing to be able to donate up to certain brackets to get those bigger prizes.

It’s just that the milestone campaign has a different feeling. It’s just totally different from a lot of things that I’ve seen online.

What should people take care of when they run a milestone campaign?

Not long ago, I published a very detailed checklist of what people should take care of when they run a milestone campaign.

Get the checklist directly to your messenger!

When I first started at BAMF Media about a year ago, we had some early successes.

We run a campaign for Bear Squeeze that did absolutely amazing and raised tons of money on Indiegogo. We also did a campaign for Unicorn Snot shortly after.

We had 2 really good campaigns that we knew that worked, and I didn’t build this checklist up until twenty, or so, campaigns in.

When at an agency there’re so many different people involved. From different designers, different developers and obviously we’re not doing just one campaign at a time- we’re doing multiple campaigns, so we just needed a way to take all that we knew that worked and put it into one document.

That one resource that the strategist, or whoever is running the account, can look at it and say: “Here’s what first, here’s what comes next, here’s what comes next”.

No matter who touches the document, it should be the same result every time.

But inside the document, when I give the example, let’s say for the number milestones, that doesn’t mean that you have to stick with it. That’s just insight from all the campaigns that we looked at, that we just aggregate and said “you know what? When we have 4, that’s a good number, that’s just what we know works”.

You can always tweak it however you want, but that document was after months and months of testing everything, from different types of campaigns, from different pricing, and what we know that works or doesn't.

The document also includes some extra things from other campaigns, like building up the hype and, you know, message your friends and family beforehand.

So this just ensures that no matter who you are, you can touch that document and you can have your whole team on board and there’s one central place to look at, because otherwise, things get lost, you know, Skype or Slack.

⚡Note from Savvas:

Quite a few of Viral Loops’ customers struggle to engineer these campaigns and make them successful. Something that I see all the time, is that people think that, “OK, we’re going to build a landing page with a referral marketing campaign, even with a milestone, we’re gonna put it on our website and then we’re waiting for the campaign to take off”.

What they don’t understand a lot of times, is that this is when the real work starts.

What are your tips on how to distribute Referral Campaigns?

There’re 2 ways of distribution; There’s paid and organic.

From a paid perspective, if you’re already paying for advertisements it just makes sense to put a Facebook pixel on your pages, because when you retarget it’s just gonna have much better results than if aren’t doing that.

So obviously, you can go the paid route and expand a bit on it.

I get the feeling that Viral Loops is more for startups. Startups are companies that tend to not have too big of a marketing budget when they’re launching a new product.

Hunter McKinley: Messenger bot giveaways, milestones and design.

The best organic way to do it is messaging your friends and family, letting them know.

If you go on Letgo, they always say the first people to buy something are your friends and family; it’s the same thing for a Viral Loops campaign.

For the most likely they help you share it. They might not be in your target market, but they’re at least gonna spread the word out for free.

So letting them know and giving them an opportunity to help you, even though it doesn’t cost them any money, is always gonna be the way to go. And I actually got that from Harry’s; I think you guys said that they got over 100K subscribers.

Well, we tested that out ourselves and it actually does work. So that’s one way to promote your campaign.

Another way is Facebook groups.

It really hasn’t have to be on Facebook; it just has to be some sort of niche, whether that’s a Facebook group, or you talk to a specific slack group.

I know some people have things on Skype or Discord, or on Reddit if you get the right niche.

But finding that niche of people, messaging them and giving them incentives, that really helps a lot.

In many occasions we had some clients getting a couple thousand just from a few people dropping the link in a Facebook group. You never know where it’s gonna come from, but you just need to find that niche and you be able to provide it to them and really pitch it as like “Here’s the grand prize, you have to bring that many people in order to get it”.

⚡Fact:

Upworthy; the viral news aggregator, and mentioned that when they started they focus totally on Facebook and they got the first 1000 Page Likes by just asking their friends and networks to like their page.

They managed to get 1000 people like their page. So it’s really difficult to get, let’s say the first 100 people to join your campaign, share it with their friends.

A lot of companies miss that and it’s a really simple step to start taking off.

How would you combine paid advertising with a referral marketing campaign?

If you notice on the checklist- I think on page 1 or page 2, we write about the benefits.

What we found early on was that every campaign should focus around at least three benefits.
Other campaigns will have more, but if you have 3 main benefits and you work in tandem.

Basically what you can do is have your friends and family do all the organic posts; post about it on social media, post it to maybe some Facebook groups and Reddit.

Then you can retarget all those people that have visited your site. That’s gonna definitely dry down your cost and you can retarget with either the benefits, you know like features or benefits, logic or emotional based.

So If you don’t have a large budget for Facebook advertising, that’s a good way of getting in front of people and knowing that every dollar you’re spending is people that already have been to your site.

You can let them know by saying “3 days left”, or you can give another benefit and say “here you can get this”. There’s also the option to leverage your milestones, so you could say “Hey you’ve earned this” and “Here’s the grand prize, keep sharing”.

As a designer, what are the lessons learned when building a landing page optimized for getting more referrals?

You have to have your Call To Action above the fold, and you have to remove all navigation.

I believe Shopify put out a study that said that when you remove navigation- you know the top bar navigation from a site, you get 100 percent more conversions.

It’s called the attention ratio; you just wanna make sure to have one Call To Action on your landing page, and that is to Sign Up.

If they don’t sign up above the fold and you have testimonials or some sort of social proof like publications strips, then right below you need to make sure you’re basically "selling it" with the benefits I talk about above.

So, my number one tip is definitely that you have above the fold as much as you can focus on and the Call To Action which is, of course, the Sign-Up.

What are the core metrics you measure constantly and are super important for a referral campaign?

I always focus on the referral share rate.

It’s great to be able to spend the dollar and get, let’s say one person to sign up, or put an effort to get one person to sign up. But what I’m always in favor of, is measuring every minute or dollar; every single ounce of effort that we put in order to be able to scale into 10 or 20 people, not just one at a time.

So I always measure- on Viral Loops, there’s a thing called the referral share rate, based on that.

If it goes above 100% it means that every person that you get to come to the site is actually going to share it with their friends.

So all of our most successful campaigns were always over 100%, and that’s a really healthy sign that the campaign is working.

If it’s not over 100% then it’s just a regular email capture page, which is great, it’s just not “viral”.

What’s your take on chatbots? Have you ever tried building one?

I actually started a chatbot company about a year and a half ago called Bot Sauce.

We’re still doing things here and there, and we’re actually working on a Non Profit right now as we kinda found a niche on Non-Profits.

They don’t usually have a lot of money and they don’t wanna build whole apps so they’re always looking for bots. It’s an easy way to get in.

Chatbots are pretty huge. The only downside about them right this second is that they keep changing. The majority of chatbots are on Facebook, and Facebook keeps changing how much data you can access etc.

But it’s really just a booming industry.

I’ve loved it and honestly, I used Motion.ai at the beginning which was a year and a half ago, and they’ve already been bought out.

Marketing-wise, the best use of a chatbot that I can think of right now, is actually for advertisements.

I was working with a chatbot expert- he put the bot together and I made the creative form.

When we put the two ends together they just outperformed everything else, and I think it’s just because they’re so engaging and there’s this unique ability to speak to the customer the way that they can speak to each other.

That’s something that you really can’t do in any other platform. It’s a really interesting space.

Do you think that referral marketing can be incorporated into chatbots?

We actually tried it!

We tried incorporating a Viral loops campaign with a Manychat integration. It’s a little clunky using Zappier, but you can use a little bit of a JSON.

We tried to make it work but it wasn't clean.

I would absolutely love to see the viral campaign through messenger.
That would just knock it out of the park, cause people are already sharing. I’ve got 4 group chats at any point for messenger and it would be absolutely insane if we could get that.

At this point, I informed Hunter that we’re about to launch Viral Loops for Messenger, so I will give you their dialogue about it.

Savvas:

I have a small surprise for you!

We just launched a prelaunch campaign for Viral Loops for Messenger, and we’re starting with a Giveaway template that is completely integrated with Manychat.

We provide users with a Manychat template that they can install to their accounts, and just tweak the messages.

They can also create their own flows with the Viral Loops API token inside their Manychat account, and it’s done.

There’s no need to use Zappier or any other 3rd party tools.

McKinley:

WOW, good for you man, that’s exactly what I wanted to hear!

Savvas:

The next step is to create the milestone template integrated with Messenger, so after the first launch of the giveaway template, we’re going for that!

McKinley:

Wow, let me ask you; can you automatically message everybody that’s subscribed and say you know “You have 2 days left”, “3 days left”, “1 day left”, “Today is the last day”; anything like that?

Savvas:

We don’t have the expiration date yet.

What we offer at the moment is that you can type let’s say "entries", and the bot responds to you with a number of entries that you have collected for the giveaway.

Or you can type “I want my invitation”, and then the chat bot responds with a card that you can share with your friends.

We’re doing more stuff so this is a very good idea; to automatically send people with how many days are left.

McKinley:

A Chatbot working with Viral Loops!
I think that’s a home run because it takes a lot of things that could go wrong out of the equation. And the best is that as soon as they are in the chatbot, you can retarget them with Facebook ads.

That’s crazy.

Savvas:

Yeah, I can give a link to give it a look and then starting next month I can give you early access.

McKinley:

I’d love that!

Savvas:

Awesome, great, Hunter!
Thank you so much for your time! I think our readers will benefit from your value bombs!

McKinley:

It's been a pleasure!

Want to run viral giveaways directly in Messenger?

Get Messenger Bot Giveaways by Viral Loops

 

 

January 22, 2019 - No Comments!

35K leads in 20 days with a Messenger referral – Case Study

The goal of the project was to gather as many Facebook Messenger subscribers as possible via a viral giveaway.

Spoiler Alert!

We nailed it! We just run a Referral Marketing campaign via Facebook Messenger.

Btw, Viral Loops for Messenger is live on Product Hunt!

A little context before we proceed.

Yava is the biggest gym chain in Greece, with 50 branches throughout the country.  They came in touch with us to help them build a huge giveaway.

The prize? 

20+1 trips to (almost) open destinations.

The giveaway run in a time span of 20 days; that means that we gave 1 trip every single day!

The flow of the giveaway was exactly the same as any referral giveaway:

Users participated by subscribing and could get more entries (increasing their chances to win a trip) by inviting their friends and family to participate as well.

But there’s a twist.

As I wrote in the beginning, the goal was to gather messenger subscribers. Up to now, giveaways that worked with a referral program registered participants with an email address.

That means that after grabbing the users’ email address, we should email them in order to subscribe to the page’s Messenger.

We knew that our funnel would leak a lot. We would lose a huge number of people that could potentially bring us more participants.

This approach canceled the very reason we decided to go with Facebook Messenger for the giveaway in the first place; it’s the platform with the highest rate of use, with open rates that put every other platform to shame.

So, the question emerged:

“We have the technology for the referral system. How we take advantage of it without losing leads trying to convert them from email to Messenger subscribers?”

We had to get email outside of the equation, and there was no system that could do this.

We had to build it ourselves. And goddamn, we did it!

We’ve built the product, run the giveaway and (as the title of this post gives away), we managed to gather 35K Facebook Messenger subscribers in 20 days.

How we made it happen

We took all the knowledge we had on Messenger bots (and especially Manychat) and created a seamless referral marketing experience.

By using the flow we created in Manychat we were able to track every referral (who invited who) and provide the extra entries for the giveaway accordingly.

This way the audience was able to participate in the campaigns from inside Facebook Messenger, and directly invite their contacts. It was a bit tricky at first, but the final result inside Manychat looked like this:

This exact flow, combined with Viral Loops’ technology for referrals, could be your best friend for running giveaways.

All you have to really do is:

  • Use your token.
  • Change the number of participations for each new entry & successful referrals.
  • Insert some keywords that trigger possible automated flows (e.g. show the number of participations the user has).
  • Craft a compelling copy that will communicate the value of your giveaway!

That's it. Not joking!

Viral Loops for Messenger is live on Product Hunt!

Now, back again to the case study!

How users participated

We had the tool, and we had the flow. 

It was about time to find the ways that people would be able to discover and participate in the giveaway.

Obviously, the first thing we needed was a landing page that converts.

We included the main call-to-action above the fold and added a counter to communicate the sense of urgency.

Below the fold, we included as much info as possible about the rules and prizes of the giveaway.

35K leads in 20 days with a Messenger referral

By clicking the call-to-action, users were asked to give permission to be subscribed to the page’s Messenger, and thus, participate.

Since Facebook is the “father” of Messenger, we had to go hard with it.

We scheduled posts that spread the word about the campaign, including all the details in the copy, and the URL that people could use to have a chance to win. We did the same with Instagram posts and boosted them with ads to get in front of as many eyeballs as possible.

Paid advertising offers a good initial boost, but we also need a great deal of organic reach in order to reduce the CPC of the campaigns.

We managed to do so by taking advantage of Manychat’s Comment to Message Growth Tool, as you'll see in the screenshot below.

35K leads in 20 days with a Messenger referral

A widget/popup was also added on the company’s website, aiming to inform mobile or desktop visitors about the giveaway and prompt them to subscribe to Messenger and enter the giveaway.

35K leads in 20 days with a Messenger referral

In order to reach existing customers/subscribers, we used newsletter & SMS campaigns.

Since the company is the biggest gym chain in the area, we knew that we had to also leverage the people that hit the gym to exercise. For that reason, there were banners in each gym with a Messenger scan code (another Manychat Growth Tool) that also included a clear direction on how people can use it to participate in the giveaway.

It performed excellently!

About 8K people subscribed using the scan code from the banners.

The user flow

At this point, I have to tell you that before the actual giveaway begun, there was a short pre-launch period (8 days).

We decided to give a head start to the existing gym members, website visitors or social media followers; this also allowed us to test the potential demand for the giveaway.

For the pre-launch period, we used a Facebook post with Manychat’s Comment Growth Tool, asking people to leave a comment with their favorite travel destination.

35K leads in 20 days with a Messenger referral

Whoever left a comment under the post received a message to their Messenger, asking for their permission to subscribe them to the pre-launch. The same applied also for people that came from the widget on the website, or the banners located in the gyms around the country.

As soon as the giveaway launched, those users received the following message:

Let’s have a look at how the flow looked like for people who got into the giveaway after the official launch. 

Initial Message:

Successful Participation Message:

The last card is what we named “personal invitation”, which prompts the user to share about the giveaway after they subscribed.

The rules of the giveaway were very simple:

By entering, users got ONE entry for the daily raffle- since we could give 20 free trips, we decided to have 1 winner every day for 20 days.

In order to obtain more entries, the users should share about the giveaway with their friends/network. Every time a friend of theirs subscribed for the giveaway, the referrer gained 10 extra entries.

The flow we’ve built did all the referral tracking, and the subscribers could go back to Messenger at any time and find out how many entries they have, simply by typing “Entries”.

The fact that even if a user didn’t win the one day, (s)he could keep the entries gathered, allowed us to follow them up in order to help them boost their referrals. 2 days after entering the giveaway (by using a smart delay), users received the following message:

A similar message was sent after another 2 days (again with a smart delay).

The results

Now that I gave you the small details about the campaign, let’s see some numbers. 

During a time frame of 20 days:

  • We gathered 34819 Messenger subscribers in total.
  • 1208 out of the total, subscribed during the pre-launch.
  • 31515 out of total participate in the giveaway, with a conversion rate (from a subscriber to a participant) of 90% 
  • 1232 total unsubscribes.
  • 15383 participants came from a referral.

 The last piece of data shows us that 48.8% of participants came to the giveaway from a referral.

Some insight

After the campaign ended we were really happy with the results. Our experience has shown that the performance of every campaign relies on luck, only by a small percentage.

We knew that we did something right, and we wanted to document it!

It all came down to 5 things:

  1. It took people only 2 clicks to share about the giveaway. Hence the 48.8% of referral participants.
  2. There were enticing & recurring rewards. Participant saw that there were daily winners, and that kept them trying to win.
  3. We leveraged all the available channels and mediums. Banners, social media, newsletters, etc.
  4. The messaging was engaging and fun. We kept receiving replies with people telling us how funny the gifs that we used were.
  5. Even though the messaging was short, it was to the point. It didn’t leave people wondering about the details, without getting too much into them.

Why run a referral marketing campaign via Messenger?

Are you serious?

Did you read the title of this post? ????

I’m joking.

The explanation is simple. Messenger as a platform has better engagement (open rate, CTR, etc.) than any other platform right now, and people are really used to using it. It’s easy for them.

And the most important; their friends are used to receive content from them.

In addition to that, your brand/company can really start a more human conversation with its audience.

Now if you’re not very interested in the human side of these things, I have one last card in my sleeve:

You can download your Messenger subscribers’ psids directly from Manychat & and use them to build audiences for your ads. Just be gentle with that, ok?

Want to build your campaign?

We got your back, partner!

Viral Loops for Messenger is now available for you to run your giveaway via Facebook Messenger!

We can help you set up your campaign and start collecting leads!

Build your Messenger Referral Marketing Campaign now!

December 20, 2018 - No Comments!

Referrals through Messenger? YES, LORD!

This is going to be huge!

This is what my gut's saying.

It's an idea that has been revolving around our heads for a long time, maybe even from our first steps as a company.

Referral Campaigns through Facebook Messenger.

What's so special about it?

I will answer the question, with a question: "What do you check more often, your email or your messenger inbox?"

I bet the latter.

If you don't use Messenger at all, you're a sick person and I'm afraid of you; I'm joking of course.

What is Viral Loops for Facebook Messenger?

Things are pretty straight-forward; Viral Loops for Facebook Messenger is the best way to grow your audience with Messenger Bot Giveaways.

We took all the knowledge we had on Messenger bots and created a seamless referral marketing experience.

Your audience will be able to participate in your campaigns from inside Facebook Messenger and directly invite their contacts.

Our pre-launch campaign for this product is made by using the product itself. In other words, by subscribing to the pre-launch, you'll also have a chance to see the product in action.

It's like a live demo!

Get early access to Viral Loops for Messenger.

BTW, this template is meant to be for giveaways. That means that we also had to do a giveaway.

What's the prize?

Every week (until the official launch), we are giving 1 lucky person FREE lifetime access to Viral Loops for Messenger!

Viral Loops for Messenger pre-launch

From the moment you subscribe for the pre-launch, you get rewarded with 1 participation for the drawn lottery.

If you want to increase your chances to win you'll have to invite as many of your friends as possible, as for every successful referral you make you'll be rewarded with 10 more participations.

Viral Loops for Messenger pre-launch

Viral Loops for Messenger pre-launch

Why you need this.

You should as yourself; "what is the only thing that you spend every day, and it's never going to come back?"

TIME!

This is what Viral Loops for Messenger buys you.

Seriously, all you'll have to do is to have the concept of your referral giveaway in mind.

You'll be able to copy/paste all the custom bot fields needed. All you have to do is:

  • Use your token.
  • Change the number of participations for each new entry & successful referrals.
  • Insert some keywords that trigger possible automated flows (e.g. show the number of participations the user has).
  • Craft a compelling copy that will communicate the value of your giveaway!

That's it. Not joking!

So, don't waste any more of your precious time;

Get early access to Viral Loops for Messenger, and I'll see you soon!

 

 

June 16, 2017 - 5 comments

How We Doubled Our Month Over Month Revenue Growth

Introduction

Two years ago, before starting our first tech startup, Viral Loops, we built one of the first growth marketing agencies, GrowthRocks.

I’m starting to lose count of the companies we’ve worked with, but almost all of them wanted to learn the process we followed for our internal needs.

So, what we do, is simply a sum of Sean Ellis’ high tempo testing method, Brian Balfour’s growth machine and our amazing growth team testing like lunatics.

sean ellis high tempo viral loops

High tempo testing method

The community of GrowthHackers.com is an excellent example of how high tempo testing can skyrocket your results.

As it’s a community, GrowthHacker.com main key metric in the number of monthly active users.

They managed to nearly double their monthly active users in 11 weeks from the moment they started testing in high tempo.

As Sean Ellis points, it’s important to run as many experiments as possible in a given timeframe, as you will get more insights, in a quicker manner, about what drives growth for your product.

Brian-balfour-growth-machine-viral-loops

Brian Balfour’s Growth Machine.

In order to discover the right experiment you first have to explore, which translates to running more and more experiments.

As you can see, we start with brainstorming and documenting new experiments, which then we prioritise and we decide which of them we are going to implement.

The next steps are to implement, run and then analyse. documenting everything is important, as at the end of the day you can systemize easily successful experiments, making them that way a part of your marketing approach.

Note:
When you’re in the ideation step of your experiments you should keep your focus on inputs rather than outputs.

For example, if we’re trying to increase your Monthly Recurring Revenue, you should build experiments that will influence the number of free trials and your conversion rate.

viral loops growth

So, increasing Conversion Rate is one of our OKR’s, for which we have a specific document.

The OBJECTIVE KEY RESULT document is the place to store the key results you want to hit in the given timeframe of each experiment.

Instead of setting just one target result, we like to set 3, scaled based on how hard is to reach the goal.

viral loops okr growth

In the particular example, you see that the experiment is to increase our monthly conversion rate.

As a more long shot result, we set a 15% monthly conversion rate in a 60 day period.

We’ve also set 2 more tiers, which are more attainable.

Make sure to keep in mind that each experiment should run from 1 to 3 months. That gives you enough time to acquire a reliable statistical depth unless you have tons of traffic.

In that case, you’ll be able to test in higher tempo, which will allow you to bring results faster.

Generally, the higher your testing mode, the more insight you’ll be able to get. You have to build your experiment’s hypothesis, using a logical expression IF THIS, THEN THAT, BECAUSE THIS.

For example,

“If we increase the traffic by 100%, then the conversion rate will double because the checkout process is already performing in the desired way.”

Also, you can note down the exact steps of the experiment’s design.

For example,

Step1. Build a landing page

Step2. Send a dedicated email newsletter

Step3. Run a FB ad etc.

Adding an estimation of the man-days that each aspect of the experiment needs, will help you prioritize better the experiments you should run. Running the wrong experiment can really spoil the momentum you’re trying to build.

E.g. 0.5 man-day in the landing page development.

Also, it’s wise to keep track of your key metrics along with some action items for the next sprint.

Instead of dreaming big, you have to be pretty down to earth about your experiment’s hypothesis.

Aim for drastic things that will bring meaningful results.

Adding the ability to checkout without subscribing is by far a more meaningful test than changing the checkout button.

Last, there should be WEEKLY LEARNINGS document for keeping the things you learn every week as far as it concerns each experiment.

This is where, you will store your learning and the data that supports it, plus your actions for the upcoming week.

Keeping a consistent documentation will help you establish a knowledge base for your team in order to avoid mistakes in similar experiments.

After every experiment ends, we store our learning using a Wiki software. We currently use TikiWiki, but you should find the one that will work best for you.

Our typical week

The week starts by summing up what we’ve learned during the previous week and how to leverage those learning to our own sake.

Prioritising new experiments also belong to Mondays, and since everything’s set and clear, the team is entering in execution mode which lasts to the very end of the week.

Tuesdays are for discussing technical stuff and doubling down on tasks.

Wednesdays are quite office days, as everyone is trying to nail it like a boss.

Then on Thursday, we take a break from breaking stuff and we put together all the ideas that we have for the next week.

Now, we all know that Fridays are not exactly what one would call a productive day. that’s the reason we try to keep executing at a low level and instead focus of recapping the things we’ve learned so far.

I must make clear that we are not robots. We keep the cyborg side of ourselves only for executing. We also have food parties, we talk nonsense and harsh jokes to each other and play with our mascot puppy.

The living is easy!

You probably think that what I told you so far, are actually harder than I make them sound.

You are damn right. But you can use our stack to make it easier for you.

Tools we use.

We use GrowthHackers projects for keeping an eye on our experiments–both running, backlog and pipeline.

viral loops growthhackers.com

Then we have Paper by Dropbox (which rocked my socks off) for any kind of documentation, such as learnings or metrics.

viral loops dropbox paper

Trello is our to-go for task allocation and management, and finally, slack (Geekbot) for internal team communication and sending memes.

viral loops tools viral loops tools

Real life example

To better understand the process, let's see how this process can apply to real life.

In Viral Loops we are continuously looking for new ways to increase our e-commerce customers, organically and without ads.

So let's dig deeper.

Step 1

Firstly, we came up with a few ideas and we added them to the experiment backlog. Such ideas were:

1. Write guest posts in big e-commerce blogs.

2. Put together a super actionable e-Book about e-commerce growth

3. Create an e-Book in collaboration with a company that provides necessary an e-commerce tool and can share it with its customer base.

Step 2

After prioritising these ideas, we decided to focus & execute #3 because it seemed more promising to get some new e-commerce customers.

That's why we picked Contact Pigeon, an email marketing automation platform for e-commerce stores.

The e-Book is titled Let the Ca$h Flow: A Guide Full of eCommerce Growth Tactics.

Check it out ???? here.

Step 3

This is where you have to understand if the experiment worked or not. In order to do that you have to measure it first. These are the metrics we decided to track:

- #number of e-Book Downloads

- New sign-ups that came from downloading the e-Book

Step 4

We documented exactly what we did. From how we wrote the e-Book, what format we used along with the marketing channels we used to promote it.

Conclusion

Every company is different. All of us are facing marketing issues and we have to take advantage of chances that come up along the way.

What is going to help you survive is your team and your process.

These two will help you surpass every obstacle on the way to success and growth.

What process do you follow? What would you do to grow your numbers?