Grow your audience with Messenger Bot Giveaways

Common questions

• How can I send the campaign to my existing Manychat subscribers?

  Manychat offers a variety of Growth tools to help you open a conversation with your subscribers. They are especially useful in case you want to notify them about your giveaway too!

  The exact process differs depending on the growth tool, but all you need to do essentially is add the giveaway's basic flow on the growth tool's setup (as an Opt-In Message under Opt-in Actions). You can use a broadcast, a comment growth tool or Facebook ads to trigger the giveaway. You can use a broadcast, a comment growth tool or Facebook ads to trigger the giveaway.

  In any case, visiting Manychat's support center will provide you with any relevant instructions on how to contact your subscribers about the giveaway.

• Can I use the same Giveaway campaign for two different Facebook pages?

  Yes, you can do that! All you need to do is install the template using the same API token on both pages. Please bear in mind that if you duplicate the giveaway's flows from one page to another, our custom fields and API actions are lost, so the template won't be functional.

  Note: If you do this, participants from both pages will be displayed on the same campaign Dashboard inside Viral Loops. This means that, when picking winners, participants from both pages will be taken into account.

• Can I run multiple Giveaways on the same Facebook page?

  This is not currently supported. You can have only one Giveaway template installed per template. In fact, if you accidentally install the template more than once, none of the giveaways will function properly.

• Can I collect subscribers' email addresses with this template?

  By default, we don't ask for the participants to provide their email address.

  Still, if you wish to ask for their email address also, you could edit the flow "VL Basic flow":

  The process itself is very simple:

  - Inside either the "New participant message" or a new send message box within the Basic flow

  - Use the “user input” feature

  - Select email address as the input

  - Create a custom field for the email addresses

  You can then export this data into a CSV file! You can read more about all the ways you can save and manage user input data by reading this Manychat article, as well: User Input and Custom Fields

  Also, you can read this doc for more details: Add an extra step before someone joins the giveaway.

• Can I include coupons to my flows?

  Yes, you can by using Manychat's integration with Zapier! Take a look at their help document here for specific instructions:

  Sending Unique Coupon Codes

• Can I delete participants of the giveaway from inside Viral Loops?

  At the moment, deleting participants from campaigns with the Messenger template is not supported. If you don't want certain participants to win rewards, you can skip them during the "picking winners" process.