In April 2018, TransferGo, an innovative and well-known digital remittance solution for migrant workers was already hosting a referral program as one of their main acquisition channels, for almost 6 years already.
Regardless of the small changes to their referral through the years, for the last year, the campaign’s k-factor was 24% on average without seeming to improve.
This is how TranferGo’s campaign looked like:
The K-factor is a viral marketing formula calculated by dividing the average number of conversions from invitations received by the average number of invitations sent.
It was then when they contacted Viral Loops so as to find a new way to make their referral program more powerful.
Given that they wanted an in-house solution, Viral Loops would have the role of coaching them and making any changes around the campaign, apart from the engineering.
Booster Referral Campaign.
After almost a month of detailed research, alterations on which metrics indeed matter for the current campaign, and multiple calls to create the right funnel- we also had to migrate to MixPanel and to make some impactful changes on the copywriting, we’ve come up with a pretty fresh solution.
We decided to run a new Referral Booster Campaign. The logic behind a booster campaign (aka flash campaign) is to do something unexpected, yet keep it simple and fun. For this reason, the campaign should have:
- A specific time frame
- Special rewards that were different and/or better than the ones offered on the Refer a Friend program—this way we introduce the element of “surprise.”
Executing the plan required both Viral Loops and TransferGo to get involved.
After thoroughly planning a new referral campaign, we had regular calls with the other team’s CEO, Product Owner, Referral Program Manager, Designer and engineers to ensure that both teams were aligned.
On our end, Savvas (CEO), Helena (Chief Customer Success Manager), Anastasia (Growth Marketing Specialist) and the Dimitris (Product owner), initially created the new referral campaign structure and optimized the existing based on feedback.
In addition, they suggested the new rewards that should be given, and created the new funnel, analytics, and KPIs for the campaign, along with the overall communication plan.
In Viral Loops we value design and copywriting a lot, so reviewing all the copies of the campaign’s page, emails, and design, we ensured that the UX was seamless.
One of the reasons that TransferGo contacted us in the first place, is our expertise in referral marketing/engineering. This gave them the opportunity to incorporate our suggestions into their in-house system, playing a major role in the success of their new campaign.
Tracking the performance was crucial, as it allowed to make iterations where needed and expand our perception about the ‘shape’ that the main Refer a Friend campaign should have. In other words, the insight that we gained from the booster campaign improved/empowered the existing program.
Even though it might seem a very complicated concept, the company had well-trained traffic on what referral campaigns are, and with the right copies and design, this campaign was warmly welcomed by their audience.
Metrics & Results
Virality metrics were of great importance to the team whilst running a referral marketing campaign.
The most important metric in viral marketing is the ‘K-factor.’ K-factor (or Viral Coefficient)- as mentioned in the first section of this article, is measured by dividing the average number of conversions from invitations received by the average number of invitations sent.
The equation is simple: K = c / i
By calculating the K-factor, TransferoGo’s team got a sense of the overall progress of their campaign, which helped them adjust campaign settings from time to time and ultimately achieve better results.
Alongside K-Factor, a few other important viral metrics include:
- Participant Conversion
- Participant Share
- Invitation Conversion
K-Factor of their first main Refer a Friend campaign was 0.24 on average, which puts it into the ‘good league.’ That means that 1 out 4 people who received a referral link, actually accepted the invite and became members.
With the new campaign, we turned this into 0.31 which is 29% growth.
Participant conversion was pretty good with 28,692 users, but a total of 88,920 campaign page visits. That puts us at a participant conversion of 32%.
Participant share was also solid with 33.5% of people who shared the referral link with their friends, out of the total of 31,295 registrants.
And finally, an impressive result from Invitation Conversion viral metric, as 64.05% of people who received a referral link decided to use it and become members of the booster campaign.
Before you go.
TransferGo may have had their referral program build in-house, but you don't have to do the same; it will cost a lot in time and money.
Instead, you can use any of our available templates and build your referral campaign in minutes.
Apostle is a pure-blood Marketer. His job is to find a way when ostensibly there is none. Planning and executing A/B Tests, Email & Content Marketing along with alternative marketing techniques based on human psychology, all for the sake of customer success.
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