While rookies use tactics, pros use processes
So, let’s get started!
You’ve probably been hearing for tactics. People are talking about tactics, everywhere.
“I learned this great hack where you can get thousands of emails”
“Let’s do CRO to our landing pages.”
“Let’s A/B test our website buttons.”
“I heard Lead Nurturing and Lead Magnets are awesome.”
“Let’s add a referral option to our app and go viral.”
First you have to find your process and then identify your tactics. It’s very easy to get distracted by all these tactics you’ll find on the web.
Probably most of the content you find on growth is wrong, because most of the content is about tactics. 😵
“Stop looking for tactics first, and start focusing on establishing a growth process.” — Brian Balfour
Another great individual to follow is Sean Ellis, he’s the Founder and CEO of GrowthHackers.com. Before that, he led early growth strategy at Dropbox, Lookout, Eventbrite, LogMeIn (launch to IPO), Uproar (launch to IPO).
Sean talked about high tempo testing.
“We grew from 90,000 MAU to 152,000 MAU in about eleven weeks without spending a dollar on advertising or increasing the size of our growth team.” — Sean Ellis
The more tests you run, the more you learn about how to grow your company. So the goal here is to run as many tests per period of time as possible. That’s the main idea behind high tempo testing. More, here.
Growth is about running experiments, analyzing results, and learning quickly. And for this, you really need two things:
- A method for running experiments
- A system for tracking and reporting
By running an A/B test once a month doesn’t count! You need a process, a tempo.
Keep the same tempo for every team member over there!
What we do in Viral Loops
We read a lot.
We test a lot.
We systemise everything.
We’ve built a weekly process which helps us have everything documented and in order. The truth is that growth is the sum of small parts, there is never a silver bullet.
You can grow by putting effort in many small things and not in a few big. That’s how you’ll learn your channel, product, and customers better than your competitors and this will help you take risks based on those learnings.
Learnings are everything. Try keep them in a document, put them in a slack channel or even have them in a board at the center of the office.
“The only way to tackle growth is to get the whole company focused on it” — Sean Ellis
We try to systemise our process for testing and learning in order to keep a tempo.
We keep our ideas in a backlog and try to put everyone one in the team to contribute their ideas. It doesn’t matter what their day to day job is. Growth needs to become everyone’s job.
We categorise our backlog of ideas by using the AARRR framework (Acquisition, Activation, Retention, Referrals, Revenue). Then we give every idea a score from 1 to 10 by using the “ICE” system. ICE stands for Impact, Confidence and Ease of execution:
- Impact. If this idea works, how much impact will it have?
- Confidence. How confident are you that this idea will work?
- Ease. Is this idea something that will be easy to test?
After picking the top ideas to run based on our prioritisation, we have to think of a hypothesis and move these ideas to the upcoming tests list. Try to run simple tests.
Upcoming tests are moved to the to-do list and it’s time for implementation. A test might need skills from more than one team member; that’s why we try to work as a team here. 😎
Once the test has finished, write down the results. Did the experiment change the situation upwards? Or downwards? Did it work or not?
This is the point where learnings are born. Write down what you’ve learned, how important it was and how it affects your company and your team.
The main goal is to get learnings at a high tempo. The more testing you do, the more learnings you’ll have. But the key is to share those learnings with the rest of your team.
As I said, we like to keep everything documented. We write down our learnings in a weekly basis (Weekly Learnings doc). Also, we keep track of some basic metrics in the AARRR funnel (Weekly Metrics Spreadsheet). The documents we’re using are the ones below.
We couldn’t be organised without using
- GrowthHackers Projects to track our experiments
- Google Docs and Notion to have all our docs in one place
- Trello and Asana to write down tasks
- Slack for team communication. (sometimes we work remotely)
Delivering value to customers is so damn important
When you’re focused on growth, sometimes you get caught up in the data, but be careful, you might lose your path.
Your path is your customers.
If you keep your customers at the top of your priorities and you continuously deliver value to them, growth will follow.
Everything you build has to be for your customers.
Happy customers are the real key to growth ❤
Generate ideas. Run experiments. Learn. Repeat.
If you run out of ideas, always remember:
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Published by: George Vasiliadis in Growth